Legal
Refund Policy
This Refund Policy explains when GooseWrite subscription payments may be refunded, how refund requests are reviewed, and which situations are generally not eligible.
At GooseWrite, we want customers to feel confident when trying our all-in-one information flow workstation.
This Refund Policy explains when refunds may be available for paid subscriptions purchased through GooseWrite or our authorized payment processor.
Key points
- First paid subscriptions may qualify for a full refund within 7 days for Monthly plans or 14 days for Quarterly and Yearly plans.
- Automatic renewals are generally non-refundable, but you may cancel at any time before the next renewal date to avoid future charges.
- We may review limited exceptions such as duplicate charges or material technical defects, and all refund requests are reviewed manually.
1. Scope
This Refund Policy applies to paid GooseWrite subscriptions, including Monthly, Quarterly, and Yearly plans, unless a separate written agreement states otherwise.
2. Initial Purchase Refunds
If you are not satisfied with your first paid GooseWrite subscription purchase, you may request a full refund within the applicable refund window below.
- Monthly Subscription: within 7 calendar days of the initial successful payment.
- Quarterly Subscription: within 14 calendar days of the initial successful payment.
- Yearly Subscription: within 14 calendar days of the initial successful payment.
Initial purchase definition
For purposes of this policy, an "initial purchase" means the first paid subscription purchase made by a customer or account. Refund eligibility under this section applies only once per customer or account unless otherwise required by applicable law.
3. Subscription Renewals
Automatic renewals of Monthly, Quarterly, and Yearly subscriptions are generally non-refundable.
You may cancel your subscription at any time before the next renewal date to prevent future charges. If you cancel, your subscription will remain active until the end of the current billing period, and you will not be charged again unless you resubscribe.
4. Exceptional Refund Circumstances
Even where a refund would not normally be available under Section 2 or Section 3, we may review and approve a partial or full refund at our discretion in limited cases such as the following.
- Duplicate charges or incorrect billing caused by a payment processing error.
- A persistent and material technical defect that prevents normal use of GooseWrite on a supported device, where the issue cannot be resolved after reasonable support efforts.
5. Situations Usually Not Eligible for Refunds
Refunds are generally not available in the following situations.
- You forgot to cancel before an automatic renewal.
- You no longer need the product or changed your mind after the applicable refund window expired.
- Your device, operating system, or environment does not meet our stated system requirements.
- You are requesting repeated refunds across multiple purchases or accounts.
- The issue is minor, temporary, or can be resolved through normal troubleshooting or product guidance.
6. How to Request a Refund
To request a refund, please contact us at support@goosewriteapp.com and include the information below.
- The email address used for the purchase.
- The subscription plan purchased.
- The purchase date.
- The reason for the refund request.
- Any relevant screenshots, receipts, or error details that may help us review the request.
We may request additional information reasonably necessary to verify the purchase and investigate the issue.
7. Review and Processing
All refund requests are reviewed manually.
If a refund is approved, it will generally be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider or financial institution.
8. Anti-Abuse and Fraud Prevention
To protect against abuse, fraud, chargeback misuse, or repeated refund exploitation, we reserve the right to deny refund requests where there is evidence of the following.
- Fraudulent activity.
- Account abuse.
- Repeated refund patterns.
- Intentional misuse of promotional or introductory offers.
- Other conduct inconsistent with fair use of the policy.
9. Payment Providers and Applicable Law
Payments may be processed by third-party payment providers, and your purchase may also be subject to their terms and policies.
Nothing in this Refund Policy limits any non-waivable rights you may have under applicable consumer protection laws.
10. Contact
If you have any questions about this Refund Policy, please contact support@goosewriteapp.com.